Progress Reports

We build our businesses around them. Eventually, they become just another tick box exercise that describes what we’ve spent our time on. It creates the impression that we are busy and productive, but it’s not particularly useful. Progress reports are meant to track progress towards achieving the outcomes we committed to. Every activity, meeting, and […]

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Critical Success Factors

All the time and energy we expend in a process before verifying the existence of the critical success factors (CSF) is a risk. It creates inefficiency every time we repeat the process without the CSF present. The desired outcome is not achieved. We spent energy before we realised this would be the end result. It […]

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