Infinity Coping

Our brains have limited processing capacity. When confronted with choices our decision time increases exponentially over three choices and more, for every additional choice. This seems counter-intuitive at first. Having more options presents a greater chance that the optimal solution is available. This may be so. The uncertainty of whether this solution is amoung the […]

Progress Reports

We build our businesses around them. Eventually, they become just another tick box exercise that describes what we’ve spent our time on. It creates the impression that we are busy and productive, but it’s not particularly useful. Progress reports are meant to track progress towards achieving the outcomes we committed to. Every activity, meeting, and […]

Prepared or Planned

They are not the same. Preparedness addresses our ability to respond to what happens. We could facilitate preparedness in one of two ways. Through planning or through packing. Packing is when we carry around a huge survival kit with all items we could possibly need in any situation. It does not require too much planning […]

Optimised

It’s a tricky business. Optimisation is determined by the outputs vs inputs. It’s a fairly simple idea. The execution is challenging. Mostly because we don’t know what to measure. Is a process optimised when its outputs are maximised for the available inputs? In theory, the answer is yes. In practice, the answer could be ‘no’. […]

Difficult work

In a world of ever-increasing options and instant access, the delivery of services and products are not enough. High-quality services and products are the gates you must pass through to earn access to the market. That’s easy work. To design this for pleasant customer experience is not. We think about business process optimisation from a […]