Micro Adjustments

Subtle, controlled movements and improvements over time can do more for you than big knee jerks to avoid catastrophes. In aviation, these knee jerks classify as ‘near misses’ and must be reported as an accident. In order to set ourselves up with the ability to manage these changes before they steer towards risky situations, we […]

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The unbelievable

It’s not so much that we cannot believe it as that we did not expect it. It refers to things outside of our frame of reference or expectation. This is usually because it’s very rare or really unlikely. It would be more acuate to say I did not account for it. Disruption works this way. […]

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Making information useful

The first trick is to generate valuable data. That sounds easy. Data is valuable only if it is of high quality and a type we can use to inform the decisions we plan to make. Before we generate data, we should understand the desired output. The alternative is to generate everything, and then try to […]

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Building smart business

This is a consequence of implied intelligence. We create smart businesses by absorbing the intelligence of people into the DNA of our business. A business is not smart because many smart people work there. It’s smart because they ingrain there intelligence into the fibre of the organisation. It will continue to serve long after the […]

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Our ability to measure is the first step to progress. When we create a measurement, our first implementation provides a benchmark. This allows for testing, monitoring and improvement. It offers opportunities for incremental change. With quantifiable data, we set targets, create roadmaps and improve over time. Some data does not lend itself to quantity. The […]

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