Your Limits

You have some. We prefer not to admit it or act like it does not exist. There is a surefire way to step straight into it, with failure as a result. It is far more useful to understand it. Knowing where our limits enable us to play to our strengths. It forces us to pay […]

Read More Your Limits

Great Customer Service

At the end of the day, customer service is the management of a relationship. This may be a short term transactional one, or a longer-term, partnership-based one. The quality of the service is determined by its effect on the perceived relationship these two parties have. Great customer service is, therefore, a function of relationship. Whatever […]

Read More Great Customer Service

Action Centered

There is a time to plan, a time to dream a time to cast grand visions of the future. It creates clarity, stirs hope and possibility. What it does not do, is get things done. It’s great to speculate about the future or create theoretical models and methodologies. The value of such endeavours is determined […]

Read More Action Centered

Driving Systemic Change

We are confronted with systems that fail us on a daily basis. The reality is that most of these systems are this way because it’s the best way we know how. Changing systems sound easy, but in practice, the barriers and hurdles are significant enough to maintain the status quo. Driving change at a systemic […]

Read More Driving Systemic Change

Fire Sale

Life happens. It occasionally leaves all our best-laid plans up in flames. We don’t plan for it. We never think it will happen to us. The stats are not in your favour. A fire sale is the best way to make something good of a bad situation. Get some value out of what’s left. It’s […]

Read More Fire Sale