It’s not very high on the agenda. Mostly because we need so much time to cater to our own needs. By the time we are done, there is so little energy left to consider the needs of others.

You see this show up in the way we disembark aeroplanes, navigate traffic and any other situation where reality diverges from our expectation to the negative side.

More to the point, the most valuable expression of consideration is to your clients. Your ability to serve them is directly proportionate to your ability to put yourself in their shoes.

This is a skill best cultivated every day.

Creating positive narratives that justify the behaviour and expectations of the people you meet is a useful way to start.

Ryan Tang

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