It’s like picking mushrooms. You are looking for the Parasol mushroom renowned for its taste and maple syrup fragrance. You could pick the False Parasol instead. Eating it would be deadly.

To the untrained eye, these two mushrooms look very similar. The differences are subtle. To make matters worse, these subtle differences only become clear when the mushrooms mature. Should you pick them young, even for experts, it’s a roulette wheel.

Training interventions offer a similar dilemma. We are quick to prescribe an intervention based on the symptoms the business is experiencing. Without a deeper understanding of the nature and drivers of the problem, training in and of itself rarely solves the problem. It is almost always intertwined with systemic and design challenges.

Offering only training is like picking a False Parasol. Seems like a good idea at the time. It will cost you plenty in medical bills and not provide any of the flavour or fragrance you were hoping for.

 Sandra Frey

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