We rely on systems and structures to make our lives easier. They execute certain tasks on our behalf to make us more effective and save time. We love this.

It routes spam emails to a special folder that avoids you even having to look at the mails. An auto nonsense filter that cleans the pollution from your fresh mountain stream of valuable information.

Until you sit in Paris for two hours waiting for an email confirming the entry code to your baggage storage locker.

Systems make things easier, but they are not perfect. It is our responsibility to constantly monitor the efficiency and relevance of the processes we create. Just because they use to make sense, does not mean they still do.

How would we know if we don’t check the junk mail?


Gary Chan

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